SHIPPING & RETURNS

SHIPPING POLICY

Unfortunately due to the pandemic processing time will take 7 business days and we will ship your item 7 days after the processing time. If you are ordering for a special event PLEASE take note of our current processing and delivery timeline.

plus size matching sets

SHOP POLICIES

Some of our products are handmade; we care when choosing the fabric and materials to bring you the best outcome possible.  

If you aren't satisfied with the quality of your purchase for any reason, we are here to help.  

We offer exchanges within 14 days from the date you receive your product. All items will be inspected for approval to receive a store credit for equal or less than the value of the item purchased. Approved items that fall within 14 days will receive store credit. Non-approved exchanges will be mailed back to the customer at their own expense. 

 We do not accommodate email address changes; please make sure your information is entered correctly; store credit for exchanges will not be given if your purchase is delivered to an incorrect address because of a customer input error. 

 

We do not change the details of orders placed over the phone or via email. 

 

Lavish Lamb is not liable for orders placed incorrectly on the website, and a exchange is not due in these circumstances. Website order errors are the customer's sole responsibility, and no compensation will be given in these instances.

Please note, the following items are ineligible to exchange. 

  • All discounted items 

  • Items returned without tags and original packaging. 

  • Items must have no visible signs of wear or use. 

  • Intimate items  

  • Fabric masks 

 

To initiate an exchange, please complete the following steps: 

  • Login to our online return portal using your email address and order ID 

  • Choose the products you wish to exchange or return from your order. 

  • Print your shipping label. 

  • Send all items back using the label provided. 

 

Shop policy 

  • Please allow five business days for processing. 

  • Please allow 3-7 days for the item to ship. Please factor in the processing and shipping time if you are ordering for a special occasion or event.

  • Some items are handmade, not mass-produced, so please allow five days for turnaround time. 

 

Shipping policy 

  • All items are shipped via USPS FLAT RATE SHIPPING unless we are shipping overseas. We do not accommodate refunds for products that track and show as delivered. Customers will need to file a claim with USPS. 

 

How to wear: 

  • The Ava Monroe turban is designed to be worn easily- there is no tying involved. Just put her on and go. 

 

Handmade Care Instruction:  

Handmade items can be machines washed with cold water. Use a mild detergent on a gentle cycle; do not bleach color items. Hang dry or machine dry with low heat so that your colors maintain their vibrancy. 

Sizing:

Most of our items are made in the US; however, a few things are shipped from China, affecting the sizing slightly. Please take the time to do basic measurements to ensure you get the correct fit every time. We do not accommodate refunds for sizing chosen by customers. We ask that customers do their own measurements to determine your size before ordering accurately. Our sizing chart is a guide to compare with your own measurements.